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Please fill out the fields below. It will help us process your request faster!

Request priority

For how long it hasn't been working

Can you see any error message or system notification? If yes, please send a screenshot below so that we could investigate it

Please let us know the names of the group members you cannot locate

Provide an email that was used to make the purchase or GPA number (you can find it in your purchase receipt letter from Google). Type 0 if you didn't make a purchase.

To find out, launch Family Locator -> tap the 'hamburger icon' (3 stripes icon) in the upper left-hand corner of your screen -> Tap your profile photo. Type 0 if you don't have an account.

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