I cannot locate the member or send my location. What should I do?

In order to deliver the best experience to you, we need to make sure you have all the necessary preferences set properly on your device and on the devices of your group members.

Please check the following settings:

1. Phone Settings => Location Services for Family Locator - ON

*If you are using iOS or Android 10, please set the Location Services for Family Locator to 'Always'

2. Phone Settings => Background app refresh for Family Locator - ON

3. Phone Settings => Notifications for Family Locator - Allow

4. WiFi/Cellular - ON

Also, please make sure to:

1. Configure Zone Alerts (Family Locator app menu --> Zone Alerts)

2. Keep Family Locator folded in the background (don't close the app)

3. Refrain from using the battery saving mode

4. Update to the latest version of Family Locator

Still have questions? Drop us a line at help@family-locator.com. We’ll be glad to help you.