How can I cancel my Premium subscription?

If you've faced difficulties while using the app or need more information about how Family Locator can take care of your and your loved one's safety, please reach us at help@family-locator.com. We'll be glad to assist you.

If you ordered via Play Store (Android):

1. Go to the Play Store on your device.
2. Tap Menu > Subscriptions.
3. Find Family Locator subscription there and disable auto-renew.

For more information on Google Play subscriptions click here.

If you ordered via App Store (IOs):

1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to sign in or use Touch ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

For more information on App Store subscriptions click here.

To cancel the Premium subscription purchased on Family Locator website please, follow the next steps:

1. Go to Family-Locator.com and tap on Login at the upper right corner of the screen.
   
   *If you forgot your password, you can find it in the welcome letter on the email you have used while purchasing the subscription.
   
   
   
   
2. Click on the Cancel Renewal button.
   

Still have questions? Drop us a line at help@family-locator.com. We’ll be glad to help you.