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Can I get a refund for my subscription?

Dmytro
Updated

You can request a refund within 30 days from the moment of purchase in case of reported technical bugs with our app. If the reason is other than a technical bug - there are no refunds for any unused time on a subscription as per our Terms of Use.

Please, contact us at help@family-locator.com to get help with the refund.

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Comments

115 comments

Date Votes
  • Сабрина

    Верните мою полностью сумму

    1
  • Сабрина

    Мне опять отправлять письмо 

    1
  • Сабрина

    Да вы отменили подписку но мои деньги не поступили 1000 лир. Списаный с моего счета . Вернити их

    1
  • Сабрина

    Верните мои деньги списанные с моего счета 1000 лир . с турецкой карты 

    1
  • Dmytro

    Hello Benny!
    Please, let us know your email.

    1
  • Achi Azubuike

    You certainly took more than 9160 from my account, i have not gotten any refund to my account up till date. If there are so many people asking for refunds it means what you are doing is on purpose and it is scam.i will write to Google on this issue. You can't keep scamming people in the name of an app that doesn't even work.Proof you posted doesn't even have my account details or anything to show that you really refunded. As far as I am concerned you are a thief and will treat you accordingly. MY MONIES WERE NOT REFUNDED. 3 WITHDRAWALS OF ALMOST 15,000 NAIRA. REFUND MY MONEY THIEF  

    1
  • Aligwo Victor

    I will report your application to playstore you guys are scams and I advice anyone wanting to download this app should quit such idea 

    1
  • Kerry Hutchison

    I want a refund for £5.99 and £39.99 never used your app and I have emailed you with no reply!!! 

    1
  • Kerry Hutchison

    This seems like a scam as initially I was told it was £0.50 and now have been charged £5.99 and £39.99 in 1 week !!!!!

    1
  • Harris lin
    Edited

     


     

    I have been charged continuously without my consent. Please stop the subscription and the charges as soon as possible, and kindly reply promptly. This is the fifth email I have sent, and the first one was sent at least 48 hours ago. Thank you.

     

    1
  • Aesha
    This is regarding the app. I have done the 1750/- payment on May 2022. and have not used the app in any cas because it was not working properly. I was unaware that the app got me subscribed for monthly plan of 1750 . From may onwards 1750 getting deducted from my credit card and i was not aware. And why i have been subscribed without asking my consent? and that too the year was till 2046. For 24 years you have subscribed me without asking me?! 
     
    Please refund my money back , I have lost 12250/- for 07 months. 
    0
  • Dmytro

    Hello Aesha!
    As I can see, you are already in touch with our support team.

    Regards, Dmytro

    0
  • خسرولاریجانی

    Comments

    0
  • Dmytro

    Hello! Please, drop us a line at help@family-locator.com so we can assist you.

    0
  • bryan fabro

    Please refund my money my cousin accidently purchase it so please give my money back

    0
  • Dmytro

    Hello Bryan! Please, drop us a line at help@family-locator.com so we can assist you.

    0
  • bryan fabro

    I'm messaging at your email

    0
  • Lisa Mama Buang

    Hi please cancel my subscription ....I didn't give consent of 536 to be deducted

    0
  • Dmytro

    Hi Lisa! Please, send us an email to support@family-locator.com. We will gladly assist you.

    0
  • Esau Nesmith
    Edited

    My name is Esau Nesmith I place an order on 5/18/23 and would like to cancel at this time can someone please assist me in this matter thank you

    0
  • Esau Nesmith
    Edited

    My name is Esau Nesmith the amount that was charged to my account was $35.88 please contact me about this information for cancellation

    0
  • Dmytro

    Hi Esau! Please, send us an email to support@family-locator.com. We will gladly assist you.

    0
  • Andrea Bingham

    good afternoon   iperched   your famil locato app in may2023   when i try to download the app I I found out that the app i no availabl i m country   so i need a refund 

    0
  • Andrea Bingham

    also money is coming out of my accoun   every month for this app that i am not getting. because it is not  available in my countr.y

    0
  • Andrea Bingham

    Ialread   sent 4 emails to support 

    0
  • Сабрина

     Я не довала дабро на эту сумму. Жду ответа

    0
  • Сабрина

    Это что за наглость и обман

    0
  • Сабрина

    Почему нет ответа до сехпор

    0
  • Сабрина

    Я отправила 5 писем вам на почту нет ответа 

    0
  • Dmytro

    Hello Sabrina! 
    Can you please let us know the email you sent your request from?

    0

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