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Can I get a refund for my subscription?

Dmytro
Updated

You can request a refund within 30 days from the moment of purchase in case of reported technical bugs with our app. If the reason is other than a technical bug - there are no refunds for any unused time on a subscription as per our Terms of Use.

Please, contact us at help@family-locator.com to get help with the refund.

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Comments

86 comments

Date Votes
  • Aesha
    This is regarding the app. I have done the 1750/- payment on May 2022. and have not used the app in any cas because it was not working properly. I was unaware that the app got me subscribed for monthly plan of 1750 . From may onwards 1750 getting deducted from my credit card and i was not aware. And why i have been subscribed without asking my consent? and that too the year was till 2046. For 24 years you have subscribed me without asking me?! 
     
    Please refund my money back , I have lost 12250/- for 07 months. 
    0
  • Dmytro

    Hello Aesha!
    As I can see, you are already in touch with our support team.

    Regards, Dmytro

    1
  • خسرولاریجانی

    Comments

    0
  • Dmytro

    Hello! Please, drop us a line at help@family-locator.com so we can assist you.

    0
  • bryan fabro

    Please refund my money my cousin accidently purchase it so please give my money back

    0
  • Dmytro

    Hello Bryan! Please, drop us a line at help@family-locator.com so we can assist you.

    0
  • bryan fabro

    I'm messaging at your email

    0
  • Lisa Mama Buang

    Hi please cancel my subscription ....I didn't give consent of 536 to be deducted

    0
  • Dmytro

    Hi Lisa! Please, send us an email to support@family-locator.com. We will gladly assist you.

    0
  • Esau Nesmith
    Edited

    My name is Esau Nesmith I place an order on 5/18/23 and would like to cancel at this time can someone please assist me in this matter thank you

    0
  • Esau Nesmith
    Edited

    My name is Esau Nesmith the amount that was charged to my account was $35.88 please contact me about this information for cancellation

    0
  • Dmytro

    Hi Esau! Please, send us an email to support@family-locator.com. We will gladly assist you.

    0
  • Andrea Bingham

    good afternoon   iperched   your famil locato app in may2023   when i try to download the app I I found out that the app i no availabl i m country   so i need a refund 

    0
  • Andrea Bingham

    also money is coming out of my accoun   every month for this app that i am not getting. because it is not  available in my countr.y

    0
  • Andrea Bingham

    Ialread   sent 4 emails to support 

    0
  • Dmytro

    Hi Andrea! 

    We answered you yesterday. Please, check your inbox or Spam.

    -1
  • Сабрина

    Здравствуйте верните мои деньги я отказываюсь от подписки

    -1
  • Сабрина

     Я не довала дабро на эту сумму. Жду ответа

    0
  • Сабрина

    Это что за наглость и обман

    0
  • Сабрина

    Почему нет ответа до сехпор

    0
  • Сабрина

    Я отправила 5 писем вам на почту нет ответа 

    0
  • Dmytro

    Hello Sabrina! 
    Can you please let us know the email you sent your request from?

    0
  • Сабрина

    Верните мою полностью сумму

    1
  • Сабрина

    Мои 44$ жду 

    0
  • Сабрина

    Мне опять отправлять письмо 

    0
  • Сабрина

    Да вы отменили подписку но мои деньги не поступили 1000 лир. Списаный с моего счета . Вернити их

    0
  • Сабрина

    Жду ответа и своих денег 1000 лир

    0
  • Сабрина

    Верните мои деньги списанные с моего счета 1000 лир . с турецкой карты 

    1
  • Сабрина

    Вы что людей за дураков считайте 12 лир вернули за подписку. А за оплату услуги которая указана 10$ вы сняли с моего счета 1000 лир не вернули . Я жду возврат денег. 

    0
  • Сабрина

    Я отправила заног письмо с обращением возврата денег . И нет ответа где мои деньги верните их на мой счет . Что вы самые умные с обманом заработали денег. Верните на мой счет мои деньги 1000 лир. Жду ответа. Я так просто это не оставлю.

    1

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