If you purchased subscription on our website, you can request a refund within 30 days from the moment of purchase in case of reported technical bugs with our app. If the reason is other than a technical bug - there are no refunds for any unused time on a subscription as per our Terms of Use.
Please, contact us at help@family-locator.com to get help with the refund.
If you purchased subscription from Google Play Market and would like to request a refund :
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions. ...
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click Submit.
More information on Google Play subscriptions can be found here.
In case you'd like to request a refund from Apple, please contact Apple Customer Support since Apple handles transactions and payments on their side only:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the Report or Report a Problem button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
You can also do this through your Apple receipt, which should have been sent to you by email. More information can be found here.